The human resources contribution to improve the competitiveness of the service companies Case study: CNEP Bank –Algeria

Abstract

The human element recently the most important resource of the enterprise resources, and the administration and management of human resources has become a mission and responsibility is very difficult, this is because the achievement of the organization to its goals, especially the increase productivity and improve their performance is linked to significantly raise productivity and improve the performance of individual employees. To achieve this end requires management organization working to develop the capabilities and skills and talents of individuals as well as creating the climate and atmosphere suitable for human creativity, this is what calls to the change in their characteristics, abilities, skills, cultures, and strengthen this process by providing a range of factors including: the right incentives, administrative policies good, effective administrative leadership, healthy relationships and communication in both directions