Public electronic services in Algeria Analytical study of the views of a sample of experts and specialists on the interior sector and local communities in Algeria

طواهير عبد الجليل; بختي ابراهيم

طواهير عبد الجليل
بختي ابراهيم

Keywords: public service, electronic service, quality of service, internal and local communities

Abstract

The aim of the article is to know the opinions of experts and specialists on the public
electronic services provided to citizens through the Ministry of Interior and local communities as the
first ministry to provide this type of services, as well as to know the direction of the opinion of the
sample of the study on the dimensions affecting these services; Based on an electronic questionnaire.
The study concluded with a number of results, including: - The degree of importance of the
dimensions specified in the study according to the respondents are the administrative dimensions,
dimensions related to human resources and then technical and financial. - There were no statistically
significant differences between the average responses of the study sample members based on the
specialization variable. - There are differences of statistical significance because of the variable of
experience and for the benefit of the category, whose experience ranges between 5 and 10 years for
the technical dimensions.