The mediating role of employee welfare in the relationship between job satisfaction and strategic performance

Abstract

This study aims to find out how employee wellbeing mediates the relationship between
job satisfaction and strategic performance represented in the following dimensions (job
performance, service quality, customer satisfaction) with the employees of Algeria Telecom -
Ouargla - a study sample of 40 employees, and to achieve the objectives of the study, the
researchers used the questionnaire as a tool for data collection. Which were analyzed by using the
Statistical Package for Social Sciences (SPSS) program.
The study found a number of results, the most important of which are: There is no direct effect of
satisfaction on job performance, while there is a direct impact on service quality and customer
satisfaction. Welfare mediates the relationship between job satisfaction and dimensions of strategic
performance among the employees of Algeria Telecom - Ouargla