Evaluation of Organizations' Satisfaction Degree on Insurance Companies Service in Al-Ahsa region, Saudi Arabia

خالد عبد العزيز السهلاوي; وصاف سعيدي

خالد عبد العزيز السهلاوي جامعة الملك فيصل ، المملكة العربية السعودية
وصاف سعيدي جامعة الملك فيصل ، المملكة العربية السعودية

Keywords: Satisfaction of business organizations, insurance companies, Kingdom of Saudi Arabia, AL-Hassa region, quality of insurance services

Abstract

This study aims to determine the extent of business satisfaction for services provided by insurance companies in AL-Hassa region (K. S. A), by identifying the reasons of selecting and changing insurance companies, references and period in dealing with those companies. In order to determine the satisfaction of business organizations in AL-Hassa region, this study includes 55 organizations from various sectors.

The study found that the quality of service provided by the company and its reputation are the most important reasons for choosing an insurance company. Concerning the time to deal with insurance companies, it ranges between one and five years